Customer Account Manager

Customer Accounts Manager - Oldham

General Aim

  • To ensure all administrative and audit procedures are complied with.
  • To sell company products.
  • To maximise business opportunity development potential.
  • To progress within branch/company structure.
  • Train, coach and motivate branch employees.
  • Ensuring Compliance with the requirements of the Company, the FSA and other regulatory organisations.

Main Duties and Responsibilities

  • Achieve all sales targets as defined by Manager.
  • Greet customers by phone/Email.
  • Receive customer payments.
  • Complete daily audit and reporting.
  • Generate business through quality customer service.
  • Explain services and products to customers and analyse customer suitability for products.
  • Prepare and process loan applications.
  • Ensure all customer documentation is accurate and up to date at all times.
  • Maintain an efficient and organised duo filing system including scanning.
  • Actively work collection routes and collect overdue payments over the telephone.
  • Conduct on-going business development.
  • Participate in Branch/Company training programmes.
  • To assist the manager with training/coaching of new team members.
  • To develop detailed knowledge of both financial products and company's standard procedures.
  • Adhere to the Core Values of ELL including Outstanding Customer Service and ELL's TCF policy.

Specific Requirements

  • Desire to work in a sales and consumer-orientated organisation.
  • Basic literacy and numerical skills, GCSE level.
  • Some keyboard skills.
  • Good oral and written communication skills.
  • Flexible to working hours.
  • Ability and desire to learn and progress within company.
  • Active team player.
  • Desire to assist with exceeding financial goals in order to maximise maximum bonus earnings potential.
  • Self-motivated.
  • Full driving licence to enable travel to and from possible different work/customer locations.


The Benefits

  • Salary of £23k - £25k
  • Monday - Friday (10am - 6pm)
  • Pension
  • Easy transport links.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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Job Overview

Date Posted:

Posted 3 weeks ago

Expiration Date:

01/03/2020

Location:

Oldham

Job Type:

Permanent

Salary:

£20000.00 - £25000.00 per annum

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