Technical Success Manager

Our client is a global SaaS company at the forefront of DevOps and DevSecOps, helping some of the world’s largest enterprises manage, accelerate, and secure their software delivery from code to production.

With a strong international footprint, innovative technology, and a highly collaborative culture, the company works with leading organizations to improve how software is built and delivered at scale.

About the Role

• Own the post-sale customer journey with enterprise clients across the UK & Ireland.
• Drive customer onboarding, adoption, and rollout planning of the platform.
• Act as a trusted technical advisor throughout the customer lifecycle.
• Support customers in embedding the platform successfully into their environments and workflows.
• Monitor customer health, satisfaction (NPS/CSAT), and platform usage.
• Proactively identify risks and ensure successful resolution of customer challenges.
• Collaborate with Sales, Solutions Engineering, and Professional Services to ensure successful delivery.
• Identify opportunities for expansion and additional use cases based on customer needs.
• Deliver technical and strategic customer sessions, including reviews and best-practice guidance.

What We're Looking For

• ~7+ years of professional experience in customer-facing, technical, or delivery-focused roles.
• Strong hands-on experience in DevOps, DevSecOps, CI/CD, Cloud Infrastructure, or Platform Engineering.
• Comfortable being hands-on and technical when working with engineering teams.
• Experience working with enterprise customers and managing multiple stakeholders.
• Strong communication and relationship management skills.
• Fluent English is essential.

Why Join?

• Join a global leader in the DevOps and DevSecOps space.
• Work with some of the world’s most complex and innovative enterprise organizations.
• High-impact role at the intersection of technology, customer success, and consulting.
• Private health insurance and wellness benefits.
• Transportation support.
• Employee Stock Purchase Plan (ESPP).
• Hybrid working model and strong career progression opportunities.